February 10, 2016 at 11:33 am #37994
No problem! 🙂
We do send UK (and most non-US) traffic to Amazon UK actually.February 27, 2016 at 11:02 pm #38077
Hello pcmonitors!I have probably a stupid question for you but i really would like to know if there’s something wrong with my monitor…
I have a ps4 connected to my Samsung 24d390hl (a monitor suggested by you a year ago and i’m very happy with it).
I use it only with ps4.Sometimes when i go to osd menu of the monitor in information it says : 67.5khz 60hz NN 1920×1080 and other times it says 67.2khz 60hz NN 1920×1080.
So this is the question..is it normal that sometimes it says 67.5khz and other times 67.2 khz?whats the differece?is there something wrong with my monitor(maybe the resolution) or there’s no problem?February 27, 2016 at 11:04 pm #38079
I’m glad to hear you’re still enjoying the S24D390HL.
I’ve noticed such variation in the reported horizontal refresh rate before. It’s just a strange reporting difference due to rounding and is nothing to worry about. The refresh rate still behaves as 60Hz (the reported vertical refresh rate being the important one here) so this won’t impact performance.February 29, 2016 at 5:44 pm #38104
Ah i see..thank you for the explanation.
I have one last question again about the information in osd menu.
While almost always it says 60hz NN 1920×1080.I noticed very few times that it show 60hz NP 1920×1080 for some reason.There’s not much info about NN and NP in the internet.I guess NN is the right one since its almost always.But what NP means.Does it impact the performance of the monitor when its NP instead of NN?
P.S.sorry for my bad english and thank you again for the very usefull info you give usFebruary 29, 2016 at 5:54 pm #38105
This is to do with the sync polarity, where ‘N’ means negative and ‘P’ means positive. It’s related to the the timings used (or reported by) the monitor. It isn’t something to worry about and will not affect performance. 🙂March 2, 2016 at 3:24 pm #38120
Two days ago i bought a Samsung S27E390HS for xbox one gaming and, while i’m very pleased by the image quality, i’m having lots of confusing issues with the black level settings.
I know that the Full RGB settings is broken on the xbox one os, but i can’t get neither the limited range work well.
TEST AND RESULTS
If i select the Limited setting on the xbox one (labeled “standard”) and the “low” black reference level in the monitor OSD i can’t get the black eye to show up in the test patterns of the console and the dashboard has the black crush.
If i select the Limited setting on the xbox one (labeled “standard”) and the “normal” black reference level in the monitors OSD, the black eye shows up in the test patterns of the console and the dashboard has no black crush. This is STRANGE cause in theory the “low” setting (16-235) should be the right one.
If i select the Limited setting on the xbox one (labeled “standard”) and the “low” black reference level in the monitor OSD and i activate the “game mode” (in the monitor menu), the black eye shows in the test pattern up and the dashboard has no black crush. The problem with this mode though is that it’s horribly over-sharpened without the possibility to correct things.
If i select the Limited setting on the xbox one (labeled “standard”) and i switch from HDMI to DVI in the console video options, the black eye shows up in the test pattern and there is no black crush in the dashboard. The problem with this mode though is that i have NO SOUND, cause dvi carries only the video signal.
limited xbox one + low monitor setting = game look fine, but i can see some shadow detail missing if i look for it.
limited xbox one + normal monitor setting = game look a bit washed up, but i can see the shadow detail missing.
limited xbox one + DVI xbox one setting = game look a bit washed up, but i can see the shadow detail missing.
I suspect that EVERY SINGLE SETTING COMBINATION has something wrong, and the image is alternatively black crushed or washed up.March 2, 2016 at 3:56 pm #38121
I’m sorry to hear that, although I wouldn’t pay too much attention to the test screen during calibration on the Xbox One. Instead I would pay attention to how you feel things look to you in-game. Regardless of the signal being correct, which as advised in the article should be set to ‘Limited’ (and so should the monitor really), it is possible that gamma handling or ‘PLS glow’ can affect the detail levels as well for dark shades. I would therefore recommend experimenting with the different gamma settings of the monitor as well.March 2, 2016 at 5:44 pm #38122
I’ve experimented with the 3 gamma options and there’s no real difference: if i set the xbox one to LIMITED and the monitor hdmi black level to LOW (which should be the right setting) the result in the xbox one test-pattern and in game is black crush.
I’m suspecting a monitor fault, cause if i activate the Samsung Game Mode the xbox test pattern is fine.
What should i do?
Should i leave LIMITED-LOW anyway even if it looks crushed?March 2, 2016 at 5:52 pm #38123
What brightness are you using? Also, try backing away from the monitor keeping your head as central as possible and see if this ‘crush’ is reduced. The ‘Game Mode’ does all sorts of things to the gamma as per our review of the smaller model, so it could certainly artificially enhance detail in dark scenes. But it has many undesirable consequences alongside that.March 2, 2016 at 5:58 pm #38124
With LIMITED (xbox one)- LOW (samsung monitor) the black eye does not appear in the test-pattern at any level of brightness and no matter how i move my head.
In game there’s black crush: i tested GTA V and clearly some shadow detail (for example the details in the car’s tires) is missing.
With LIMITED (xbox one) – NORMAL (samsung monitor) the black eye appears in the test.
In game there’s no black crush, but the image is a bit washed out.March 2, 2016 at 6:21 pm #38125
Have you specifically tried viewing the monitor from a few metres back, head central as suggested? This is to ensure that you’re not seeing ‘PLS glow’ which would eat away at some of this detail. With a contrast of around 1000:1, though, you aren’t going to get particularly great distinctions for fairly subtle details like tire tread patterns unless you artificially flood the image (i.e. use ‘Game Mode’).March 2, 2016 at 6:55 pm #38126
It’s not that kind of issue, otherwise i would have had problems even with Limited +Normal or the DVI setting, it’s probably a bug of the xbox one or the monitor or both…
It’s sad, cause outside from this issue the monitor is perfect.March 2, 2016 at 7:25 pm #38127
But that’s the thing. As I said in my previous post, those sorts of details can be revealed even through PLS glow if the image becomes flooded. This can either be due to poor gamma (too low or artificially enhanced at the low-end) or because the colour signal on the Xbox One, monitor or both is not optimal. If things are displaying as they should with respect to gamma and the correct signal is used, it’s entirely possible that some detail can be eaten away by PLS glow or even simply not distinct due to contrast not being high enough. That’s why it’s important to rule out PLS glow being a factor by observing in the way I suggested.March 3, 2016 at 6:09 pm #38138
I’ve done more tests and it seems that you were right about it being a gamma problem.
The limited-low setting is the right one, but the gamma or the low contrast of the samsung don’t make the eye show up in the test-pattern. The game mode, as you said, artificially enhances the low end and makes the eye show up; if i display black-gradients (those images used to test for black crush) in the xbox one browser the result is the same.
I also found up that there’s no black crush in games using this setting (limited-low), on the contrary using the “normal” range or the DVI video setting was actually making the image look too bright, revealing details that normally should be covered (there’s no real loss of detail, if i add brightness by the video menu inside games those details actually show up).
So the real problem remains the xbox one dashboard, which clearly appears black crushed, this is particularly evident in the store-section: black details of game-covers blend together and the brightness or contrast controls can’t fix those issues. The first gamma option in the samsung menu slightly alleviate the black crush, but the dashboard is still too dark.
Is there a way too modify the gamma freely outside from the 3 settings in the monitor osd?
Another question, what is the function of the hdmi PC-AV setting in the osd?
I’m still on the fence if sending the monitor back to Amazon or keeping it, the one thing holding me back is that in game the image looks fine.
Thanks for you help PCM2March 3, 2016 at 6:28 pm #38139
The gamma can’t be adjusted in the OSD beyond the three gamma modes or the ‘Game’ and ‘Eye Saver’ modes which modify this to extremes. It sounds as if you are quite satisfied with the in-game image using your preferred settings so I wouldn’t get too hung up over the test images. Out of interest, are you able to make observations on Lagom? If so, how does the first row of black blocks appear on the ‘Black Levels’ test? It’s entirely normal on an IPS-type panel with ‘2.2 gamma’ for the first two to blend in readily, the third will probably be quite indistinct with the fourth and fifth a little more visible each time. I imagine the eye logo is similar.
The AV mode is just for older games consoles, it overscans the image and possibly changes some of the image characteristics a bit. You can test it out and see if you notice a positive or negative change, but really the Xbox One should be treated as a PC.
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